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At Apple Bank, we’re committed to providing superior service to all of our customers. For customers who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online or by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable New York state and local laws. Our Apple bankers are also ready to provide assistance upon request.
We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Apple Bank to CustomerLine, as follows:
Text transmitter equipment available. Our CustomerLine Department accepts calls using text transmitter equipment. Deaf or hearing impaired customers, or those with speech disabilities, may contact CustomerLine via TDD at 800-824-0710 to ask about access to Apple Bank's products and services. CustomerLine agents can also assist relay service operators.
Telephone Transfer Service. We offer a telephone transfer service so customers can transfer funds to and from Apple accounts, conduct balance inquiries, request stop payments and more.
For the deaf, hearing or speech impaired: Along with our TDD line and relay service operator assistance at CustomerLine, we will communicate in our branches by exchanging notes if the customer is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.
We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.
We offer reserved parking spaces for disabled customers at branches with onsite parking facilities.
Apple Bank is committed to providing a website that is as accessible as our branches. In December 2016, we launched a new site that was built from the ground up with an emphasis on accessibility. We have made best efforts to implement the recommendations of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and we continually review the site to ensure it remains accessible.
The W3C's standards are recognized globally and have helped us ensure that our content is compatible with computer-based assistive technologies. However, there is no single definitive test of conformance to Level AA of the WCAG but we have used many methods for assessing our accessibility, not limited to but including manual tests using a screen reader with a keyboard. We support the tools provided by major, modern browsers like zoom, color, and image controls and additionally provide the following functionality:
For the best online experience, we recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.
The latest versions of all modern, major "browsers" work well with JAWS and NVDA.
As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages and provide recommendations. While other browsers and assistive technology applications may work, with our website, at least in part, we don’t test all possible versions, and we can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.
You can improve your online experience by exploring these features and settings available in various assistive technology applications:
Please check the help directories or user guides of your specific software for information and tips about other features you may find useful.
This site has been tested to be fully accessible no matter the device you are using: desktop or laptop PC, desktop or laptop Mac, iPad, iPhone, or Android. To take advantage of best experience, we recommend use of the latest version of one of the following modern, major browsers:
Some persons may have other disability-related needs. We review individual requests related to special needs on a case-by-case basis and always seek to provide reasonable accommodations.