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Scam Alert: Fraudulent Apple Bank Text Messages

An Important Alert from the Apple Bank Fraud Team:

Scam texts targeting Apple Bank customers have begun to circulate in the NY and NJ areas. The Apple Bank Fraud Team has collected some information to help you to avoid falling victim.

Here’s how the scam works:
  1. You receive a text message about a recent charge on your Apple Bank Visa® Debit Card. The message asks you to verify the transaction. It may look similar, or be identical, to the text in the image below:
    Sample Fraud

  2. You reply that you don’t recognize the charge in question.

  3. You then receive a phone call from what appears to be an Apple Bank number with a 914 or 800 area code. Someone claiming to be an Apple Bank employee requests you verify your account information, including your Social Security number, online credentials, debit card/PIN numbers, and a texted verification code.

  4. If you provide this information, the caller, who is actually a fraudster that has spoofed Apple Bank’s phone number, now has access to your Online Banking account. Using that information, they can make account changes and send out payments using your money.

For your security, do not respond to the text. If you are contacted, hang up if you’re asked to: 

  • Provide your personal or account information
  • Reply with a security code the caller has texted you
  • Update any of your personal or account information  

Remember: Apple Bank will never make or send unsolicited calls, emails or texts asking you to provide sensitive information.


Remember, never share any personal information if someone contacts you to request it. This includes:

  • Your verification codes, usernames, passwords or other online account credentials
  • Your Social Security, account or debit/credit card numbers or PIN

If you have any questions or concerns, or if you shared personal information with a contact that may not be legitimate, please call Apple Bank at 914-902-2775. Our TDD number is 800-824-0710.