Customer Service
Customer Service
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General Servicing

 

What is the bank’s ABA routing number?
The routing number for Apple Bank is 226070584.

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What is the bank’s SWIFT number?
Apple Bank does not have a SWIFT number. For those persons interested in transferring funds to Apple Bank from a foreign financial institution, the foreign FI must use a correspondent bank. Be sure to provide your account number, name and Apple Bank’s routing number 226070584.

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When are wire transfers posted to accounts? Is there a fee?
Wire transfers are processed up to 4:00pm ET on the day they are received. Fees do apply for incoming wire transfers.

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What are the purchase/ withdrawal limits for my VISA check card?
Visa purchases up to $2,500/day
POS transactions up to $1,000/day
ATM withdrawals up to $1,000/day

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Can I deposit a check payable to another person at Apple Bank?
Checks payable to third parties are considered doubly endorsed. These items are subject to management approval. All doubly endorsed checks deposited at an ATM machine will be withdrawn from the account and returned to the account owner.

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I made a deposit to my account today, when will the funds be available?
Deposited checks are subject to a funds availability schedule. Please check your All About Your Account Brochure or ask for one the next time you are in a branch or by mail.

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Where can I mail a deposit?
Bank by Mail deposits can be sent to:

Apple Bank
Attention: CustomerLine Department

1395 Northern Boulevard
Manhasset, NY 11030                                                                                                                                                                      Top of Page

Does Apple offer foreign currency exchange and redemption?
Apple Bank offers all of the major currencies at many of our locations for purchase. Please allow 2-3 business days to obtain the funds. To check for a location that offers foreign currency purchase please contact CustomerLine. Apple Bank will buy back currency immediately.

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How can I set up direct deposit to my Apple Bank account?
Direct Deposit can be established on all eligible transaction account by providing the bank’s ABA routing number, which is 226070584.

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I need a copy of a paid check, how can I get one?
Images of paid checks can be obtained through online banking. Checks paid within the previous three months will be available in the online account history. One can obtain an image of the front and back of the paid item directly from their own computer. If no check number is recorded in the history it means that the payee converted the check to an ACH and no image is available. Images of checks paid within one year of the request can be obtained through online statements which are available when one accesses their online banking.

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Can I reorder checks online?
Check re-orders can be placed by selecting the Deluxe – Order new checks link from the Apple bank home page.

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What should I do if my ATM/Debit card is lost or stolen?
Immediately call (914)902-2775 to report a card lost or stolen. Listen for the spoken prompts to report a lost or stolen card. Please watch the account activity for unauthorized transactions. If you believe you have unauthorized activity please contact Customer or stop into your branch right away.

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Related Content
Tools & Resources
Check Reorder

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