User ID

Check to be sure that the User ID you are using is correct.

• Your User ID must be 8-20 characters in length and include only letters and numbers.
• Do not use spaces or special characters.
• Please be sure to use a unique User ID; using your name or other easy identifiable words is not recommended. 
• If you have forgotten your User ID, select the Forgot User ID link on the Login Page.  Click to reset your Personal User ID or Business User ID.

Password

• Passwords are 8-32 characters in length. The password must contain at least one letter, one number and a special character from the following list: ~!`@#$%^&*()_-+={}[]|\:”<’,>.?/ and space.
• Check your Caps lock key; passwords are case sensitive.
• If you have forgotten your password, select the Forgot Password link on the login page. This will guide you through the steps of resetting your password. Click to reset your Personal Password or Business Password.

Be Sure You Are A Registered User

Only registered users will have access to Online Banking.  If you are not registered, click to enroll in Personal Online Banking or Business Online Banking.

Your browser saves a copy of web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to login. Try emptying your cache. (See referred to the  Browser Compatibility Guide for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.

Shortcut keys to clear cache:

• Windows: Ctrl (Control) + F5
• Mac: CMD (Command)+ Option + E

 

To clear your cache in Chrome:

1. On your computer, open Chrome.
2. At the top right, click Morebutton  and then click "More Tools."
3. Click "Clear browsing data."
4. Choose a time range, such as last hour or all time.
5. Select the "Cached images and files" checkbox along with the other types of information that you want to remove.
6. Click "Clear data" button.

To clear your cache in Firefox:

1. Go to the “Tools” menu.
2. Select “Options.”
3. Select “Advance” panel.
4. Click on the “Network” tab.
5. In Cache Web Content section, click “Clear Now.”
6. Close the page.  Any changes will be automatically saved.

 
To clear your cache in Internet Explorer 11:

1. Go to the “Tools” menu.
2. Select “Internet Options.”
3. On the “General” tab click on the “Delete...” button under “Browsing history.”
4. Click on the checkbox to delete Temporary Internet Files and website files.
5. Click on the “Delete” button to clear history.
6. Click on the “Ok” button.

To clear your cache in Safari for Mac:

1. Click on the “Safari” tab.
2. Click on “Preferences.”
3. Click on “Advanced” tab.
4. At the bottom, check the box: “Show Develop menu in menu bar.”
5. After new menu appears, Click on “Empty Caches.”

 

ATM Network Unavailable. Occasionally our ATM network experiences an outage. This is similar to an ATM machine that is out of order. You may not be able to login until the problem is resolved. In most cases, an error message will be displayed.

Financial Institution Unavailable. Occasionally information from us may be unavailable when you try to login. In most cases, an error message will be displayed. Please try again at a later time.

Web Server Unavailable. Occasionally our web server is not available due to a scheduled or unscheduled outage. In most cases, an error message will be displayed. Please try again at a later time. If the problem persists, contact CustomerLine at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET.

Other System Error. Another type of System Error has occurred. In most cases, an error message and instructions will be displayed.

User Entry Error. Occasionally you have entered a web address or password incorrectly, or clicked on the wrong link. If you have successfully logged in before and you cannot login now, please try again and carefully note any system or error messages that may be displayed.

Internet Service Provider. The Internet Service Provider (ISP) that provides your access to the Internet may be experiencing an outage, peak usage, or other network problem. In most cases, when there is an ISP problem, the login page will not be displayed. In some cases, the page will be displayed and you can enter a User ID and Password and click the Log In button, but your session times out before the login can be completed.

There is a problem with your web browser or you need a higher version web browser. If you are a Windows or Mac user, try logging in with one of the following recommended browsers:

Windows

• Chrome 50 and higher
• Firefox 33 and higher
• Internet Explorer 11 and higher

Mac

• Chrome 50 and higher
• Firefox 33 and higher
• Safari 10.9 and higher

For optimal compatibility with Online Banking, view our Browser Compatibility Guide.  If you are already using one of the recommended browsers, you can also try re-installing the browser.   

If you are experiencing an issue while using a bookmark or favorite link, please delete it and type applebank.com into your browser.

This service recommends using a modem speed of 28.8 or higher; however, the speed at which you actually connect to the Internet may vary. In addition, performance results may vary when using cable modems due to differences in duplex technology offered by cable providers.

Our Online Banking service does not currently support interactive TV because TV browsers may not conform to generally accepted web standards, resulting in inconsistent online sessions.

In order to provide optimal security, performance and reliability, this service requires that cookies be enabled on your web browser. Cookies are a small piece of information that a web server can store on your browser so the system recognizes your actions during a session.

The following are instructions for enabling cookies based on your web browser.

To enable cookies in IE 11:

1. From the menu bar of your browser, select Tools.
2. From the drop down menu, select Internet Options.
3. Click the Privacy tab.
4. Click the Advanced tab.
5. Select Accept option under third-party cookies.
6. In the Internet Options window, click OK to exit.

To enable cookies in Google Chrome (PC):

1. On your computer, open Google Chrome.
2. At the top right, click More and then Settings.
3. At the bottom, click Show Advanced Settings.
4. In the Privacy section, click Content Settings.
5. Use the Cookies section to allow third-party cookies.  Choose Allow local data to be set.  Make certain the Block Third-Party Cookies and Site Data box is not checked.

To enable cookies in Google Chrome (Mac):

1. Open Chrome Preferences, click Settings, then click Show Advanced Settings.
2. Under Privacy, click Content Settings.
3. Use the Cookies section to allow third-party cookies.  Choose Allow local data to be set.  Make certain the Block Third-Party Cookies and Site Data box is not checked.

To enable cookies in Firefox (PC):

1. Click Tools and then click Options.
2. Click Privacy in the top panel.  
3. Select the checkbox labeled Accept Cookies from Sites.
4. Select the checkbox labeled Accept Third-Party Cookies.
5. Click OK.

 To enable cookies in Firefox (Mac):

1. Go to the Firefox drop-down menu.
2. Select Preferences.  
3. Click Privacy.
4. Under Cookies, select the option Accept Cookies from Sites.

 To enable cookies in Safari:

1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Privacy in the top panel.
4. Under Block Cookies, select the option Never.

How Cookies Work. As you browse the web, some cookies are "set" on your web browser. For example, cookies are used to store preferences you have requested on frequently visited websites. When you close your browser, some cookies are stored in your computer's memory in a cookie file, while some expire immediately. All cookies have expiration dates.

Cookies cannot be used to obtain data from your computer, get your e-mail address or access sensitive or personal information. The only way that any private information could be part of your cookie file would be if you personally provided that information to a website. Also, each cookie can only be read at the site where the cookie was created.