FAQs

226070584

Apple Bank's SWIFT code is APPAUS33. Please provide your account number, name and Apple Bank’s routing number (226070584).

Wire transfers are processed up to 4:00 pm ET on the day they are received. Fees do apply for incoming wire transfers.

Visa purchases up to $2,500/day
POS transactions up to $1,000/day
ATM withdrawals up to $1,000/day

Checks payable to third parties are considered doubly endorsed, and require management approval. All doubly endorsed checks deposited at an ATM machine will be withdrawn from the account and returned to the account owner.

Deposited checks are subject to a funds availability schedule. Please request an “About Your Apple Bank Accounts” brochure from an Apple banker or email us at custline@apple-bank.com to request one by mail.

Bank by Mail deposits can be sent to:

Apple Bank
Depositor Services
PO Box 705
New York, NY 10113-0705

Yes. Learn more about our foreign currency services and please allow 2-3 business days to obtain your funds. Apple Bank will buy back currency immediately.

To establish Direct Deposit on all eligible transaction accounts, you will need to provide our ABA routing number (226070584) to the entity issuing the check.

Log in to Online Banking to obtain front and back images of paid checks. Checks paid within the previous three months will be available in the online account history. If no check number is recorded in the history, it means the payee converted the check to an ACH and no image is available. Images of checks paid within one year of the request can be obtained through your online statements.

Immediately call 914-902-2775 and listen for the spoken prompts to report a card lost or stolen. This service is available 24/7. Then monitor your account for unauthorized activity. If you notice anything suspicious, please immediately contact CustomerLine or visit your local branch. Learn more about Card Fraud and Identity Theft.

When you apply to open a new account, we will ask for your name, address, date of birth, Social Security number, department of motor vehicles license registration number and state, and other information that will allow us to identify you. The information requested may include non-public personal information about you and concern your property, finances or credit. Federal law requires all financial institutions to obtain, verify, and record this information to help fight the funding of terrorism and money laundering activities.

New checks and your ATM/Debit Card are ordered immediately upon opening an account. Please allow 2 weeks for the first check order to arrive and 7-10 days for your card.

Select the “Enroll” link in the blue box that appears on the upper right of every website page. You’ll see a page that summarizes Online Banking features and benefits. Select the “Sign Up Now” link and follow the online steps to complete the application.

Your User ID needs to be 8-20 characters in length and may include letters, numbers or a combination of both. Do not use spaces or special characters.

Passwords are 8-32 characters in length. The Password must contain at least one letter, one number and one of these special characters: ~!`@#$%^&*()_-+={}[]|\:'<',>.?/ and space. Keep your Password confidential and in a safe place.

Select the "Forgot Password" link on the login page. This link will guide you through the steps of resetting your Password. If you need assistance, please call us at 914-902-2775,  Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET.

After 120 days of inactivity, your Online Banking profile may become inactive. Please contact us at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET, to reactivate your profile.

Apple Bank’s Free Online Bill Pay service is easy to use, convenient, time-saving and helps you better manage your cash flow. You control when you pay your bills. Make one-time payments or schedule recurring payments. Save postage and streamline your recordkeeping. In Online Banking, select the "Bill Pay" tab, then select either "Quick Pay" or "Bill Pay Site.” Follow the prompts to add payees or make payments. Please note that you must use the full Bill Pay site to make recurring payments ("auto-pay").
 

Use the external transfer service within Online Banking to conduct external funds transfers. To initiate deposits and withdrawals with accounts held at other institutions (make an external transfer), you must first register for the External Transfer service. Click the "Menu" button, click “Transactions” and then click the "External Transfer" tab.

If you need additional information during your registration process, click the “Help” button at the top of each page. For assistance, please call us at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET, or visit your local branch.

Standard funds transfer limits are $2,000 per completed transaction and $5,000 within a 30-day rolling period. Other limits may apply.

Completed transfers are credited to the account as cash and are available immediately. Standard transfers take 3 business days to complete and are deposited into the recipient account on the third business day. A business day is any day other than a Saturday, Sunday or legal bank holiday. All transfer requests (i.e., to initiate a transfer of funds through ACH) made after 2:00 pm ET will be executed on the next business day.

Use Online Banking to access statements up to 7 years. Log in and select the account you wish to view. Click “Transactions”, then click  View Statements." Online statements include front and back images of checks paid within the statement cycle.

To request statements going back further than 7 years, please send an in-session message with your specific request to custline@apple-bank.com, or mail your request to:

Apple Bank for Savings
Attention: CustomerLine Department
1395 Northern Boulevard
Manhasset, NY 11030

 

Telephone funds transfer allows you to transfer funds between eligible Apple Bank accounts. You must sign a Telephone Funds Transfer Agreement at your local branch to register for this service. You will then receive a funds transfer access code.

Yes. Our Online Banking customers are required to use a browser with one of the highest forms of encryption available for today's popular browsers. This means that information passing from your computer to our server is scrambled, making it virtually impossible for anyone to access your account information. Our system uses Multifactor Authentication, which protects against phishing, pharming and dictionary attacks, as well as keystroke-logging viruses. This system protects against online fraud by providing an additional end user authentication factor beyond the customer number and Password logons. Multifactor Authentication works by recognizing the computer terminal that you used to sign up for Online Banking. If you use another computer to log on to Online Banking, our system will recognize this and ask you to answer a series of security questions that you selected when you enrolled in Apple Bank Online Banking.

If you are unable to login to your Online Banking service, please refer to Online Banking Login Help for detailed instructions. It’s also helpful to review these common reasons why you might be having trouble logging in:

• Incorrect User ID or Password. Be sure you are entering your case-sensitive User ID and Password correctly.
• Pending Online Banking Registration. You can't access the system until your registration is finalized.
• Old Page Stuck in Cache. An older version of your login page may be stuck in a special folder called a cache. Clear your cache and try again or review our Browser Compatibility Guide.
• Problem with Web Browser Version or Settings. Make sure you are using the most updated browser version to view our site. If you're already doing that, try reinstalling the browser.
• Problem with Modem. This service recommends using a modem speed of 28.8 or higher. However, the speed at which you actually connect to the Internet may vary. Also, performance results may vary when using cable modems due to differences in duplex technology offered by cable providers.
• Interactive TV. Our Online Banking service does not currently support interactive TV because TV browsers may not conform to generally accepted web standards, resulting in inconsistent online sessions.
• Enabling Cookies. In order to provide optimal security, performance and reliability, this service requires that cookies be enabled on your browser. Cookies are a small piece of information that a web server can store on your browser so the system recognizes your actions during a session. 

Other reasons why you are unable to log in may be due to temporary ATM network, institution or web server unavailability, or other system errors. In most cases, an error message will be displayed, with instructions as available. In these cases, please try to log in at a later time.

Finally, the Internet Service Provider (ISP) that provides your access may be experiencing an outage, peak usage, or other network problem.

If you continue to have problems, please call us at 914-902-2775,  Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET.

Yes. Deposits held at Apple Bank for Savings are FDIC insured up to the maximum allowable limits. 

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Apple Bank today is composed of various financial institutions that merged over a long period of time. The founding bank, the Harlem Savings Bank, was originally chartered in 1863. Read more about our history as a neighborhood New York bank.

Please call our CustomerLine Department at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET. or 800-722-6888 from outside New York. You also can use the Contact Us link at the top of this page to send us an email. Visit any of our convenient branches to speak with an Apple banker.