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Meeting Your Current Banking Needs

The safety and well-being of our customers and employees is our priority. Our branches are open to provide safe continuity of service to you as we work to resume normal operations. We observe CDC guidance and take necessary safety precautions in our branches to ensure our customers and employees can continue to bank safely.

Apple Bank Participates in the New York Forward Loan Fund 

Apple Bank is a participating investor in the New York Forward Loan Fund (NYFLF)*, a new economic recovery loan program supporting New York State small businesses, nonprofits, and small landlords facing COVID-19-related hardship. Read press release.

• Determine eligibility, and begin the application process for the NY Forward Loan Fund*, by visiting www.nyloanfund.com.  This is the only method to apply.

Assisting Customers Facing Hardship

Apple Bank always stands ready to support our customers who are experiencing hardship.

• Savings and Money Market Accountholders: Unlimited Convenience Transfers/Withdrawals and No Excess Transaction Fees. The Federal Reserve Board has eliminated the six-per-month transfer limitations on savings and money market accounts. Apple Bank savings and money market accountholders may make unlimited transfers and withdrawals, providing easy access to funds during the pandemic. Excess Transaction fees will not be applied at this time.


• Apple Bank Residential Mortgage Customers. If you have an Apple Bank residential mortgage being serviced by Dovenmuehle Mortgage Inc. (DMI), and are facing hardship related to the COVID-19 pandemic, please contact DMI directly at www.dovenmuehle.com, or at 1-888-442-0023 (Domestic) or 847-550-7300 (Overseas). A Dovenmuehle specialist will work with you directly on hardship circumstances and potential forbearance options.


• Customers with Apple Bank credit cards issued by First Bankcard^®, a division of First National Bank of Omaha. If you have an Apple Bank-branded credit card, issued and serviced by First Bankcard, and are facing hardship related to the COVID-19 pandemic, please contact First Bankcard directly at www.firstbankcard.com, or at 1-855-550-9125. A First Bankcard specialist will work with you directly on hardship circumstances.

• Retirement Plan Contributions and Distributions Under the CARES Act. Get answers to CARES Act retirement questions in our FAQ. 

Providing Answers to Your Questions

 View our Frequently Asked Questions to learn how Apple Bank is responding to questions related to the COVID-19 pandemic. Also visit the FDIC’s customer FAQ page.

Cleanliness and Prevention

Apple Bank is following Centers for Disease Control and Prevention (CDC)-recommended protocols to disinfect and prevent the spread of infection. Visit www.cdc.gov for updates and necessary precautions to reduce your risk of contracting or spreading COVID-19.

Beware of Scams

Fraudsters are constantly creating new scams, especially in times of uncertainty. Their main objective is to convince you to share your personal financial information, such as account numbers, user IDs and passwords. Be alert for suspicious emails and text messages attempting to impersonate Apple Bank, and do not respond, click links, or open attachments. Apple Bank will never contact you requesting personal or banking information via email or phone. Please forward any suspicious emails you receive that may be attempting to impersonate Apple Bank to spoof@applebank.com, so we can immediately investigate them.  Read helpful tips

If you believe you were a victim of fraud, please contact us immediately at 914-902-2775 so we can assist to protect your accounts. Our TDD number is 800-824-0710.

 

*NY Forward Loans are subject to eligibility confirmation, underwriting review, NYFLF terms and requirements, and availability of funds.  Funds are limited.  Apple Bank and the Community Development Financial Institution (CDFI) lender participants are not affiliates. CDFI lenders will make their own, independent credit decisions, and are solely responsible for offerings, as well as the privacy, security, and accessibility standards of their websites.