Protect Your Personal Account Information

Important Message for Our Customers

Trending Issue: Unemployment Benefit Scam

Please be alert to an extensive fraud scheme involving imposters who file claims for unemployment benefits using the stolen personal information of others.

Has someone filed for unemployment benefits in your name? Here’s how to check.

  • If you collect unemployment benefits, check your statements. Review your accounts to ensure you received your payments.
  • Keep an eye on your mail. If someone files claims in your name, you will get a notice from your employer or state unemployment benefits office. 
  • Review your credit reports. Checking often can help you spot any new fraud. Learn more by reading our “Be Proactive to Protect Your Identity” guidelines below.
  • Check your bank accounts. Scammers usually send payments to their own accounts, but sometimes the money is sent to the real person’s account instead. Check your Apple Bank accounts and your accounts at other financial institutions for unusual payment activity. 

What to do if it happens to you:

  1. Report the fraud to your employer. Keep a record of whom you spoke with and when.
  2. Report the fraud to your state unemployment benefits agency. Keep any confirmation or case number you receive. If you speak with anyone, keep a record of whom you spoke with and when.
  3. Report the fraud to the FTC. Visit IdentityTheft.gov to inform the Federal Trade Commission and get help with important next steps. 
  4. Be cautious. Never respond to calls, emails or text messages telling you to wire money, send cash or put money on gift cards to assist a friend or relative, without contacting the person alleged to be in need directly.

Read more about the unemployment benefit scam on the FTC website. 


COVID-19 Scams

Learn how to protect yourself and your loved ones from COVID-19 scams. Read our informative presentation here for resources and tips. 

Phishing Scams

Phishing is one of the most widespread Internet scams that can result in fraud and identity theft. Cybercriminals use email and fake websites resembling legitimate correspondence to entice victims to divulge personal and/or financial information. The scammers then attempt to use that information to gain access to your account(s).  Please forward any suspicious emails you receive that may be attempting to impersonate Apple Bank to spoof@applebank.com, so we can immediately investigate them.

Be alert, read the following tips to protect yourself, and contact us immediately if you suspect a phishing attempt.

Tips to Protect Yourself from Phishing Attempts

  • Apple Bank will never ask for personal or banking information via email.  
  • Never click on links, download files, or open attachments in suspicious emails.  
  • Always navigate directly to applebank.com to ensure you are on the Apple Bank website. 
  • Once on Apple Bank’s website, check for the security indicators https:// and a security “lock” icon in the browser’s address bar.

Ways to Identify a Phishing Email or Fake Website

  • Look for obvious errors, threats and/or urgent deadlines, and words in all capital letters.  
  • Watch for grammatical, spelling and punctuation errors, and overuse of exclamation marks.
  • Review the email address to see that it matches the sender name and be on alert if you receive an impersonal greeting.
  • Review the content to ensure that it makes sense coming from a financial institution.  
Cybercriminals use threats to close your account or impose a financial penalty if you do not supply the requested information, often within a tight timeframe.  Do not click on links or open attachments in emails, or respond to requests for personal information.

Key Steps to Report Phishing Attempts

  • Report possible phishing attempts immediately. 
  • If you receive a suspicious email and/or linked website claiming to be from Apple Bank, immediately report it to us by forwarding the email to spoof@applebank.com.  This will allow us to investigate the suspicious email.  
  • Please do not include your account numbers or other sensitive information in the email.  
  • If you did click on or reply to an email and are concerned about its validity, contact us immediately at 914-902-2775, so that we can safeguard your account.

Be Proactive to Protect Your Identity

Identity theft can happen to anyone.  Below are five steps you can take to protect yourself on a daily basis.

  1. Monitor all of your credit and bank statements and review them for accuracy.
  2. Never share your financial information, user names or passwords with an unexpected phone caller, email, or text message.
  3. Shred or destroy all documents that contain your personal financial information before you dispose of them.
  4. Know all the due dates for your bills.  Verify if one is missing or contains erroneous charges.
  5. Check your credit report annually with all three credit bureaus (Equifax, Experian and TransUnion) and review for accuracy. Visit https://www.annualcreditreport.com/ to obtain free credit reports or call (877) 322-8228.
  If you suspect identity theft, take these steps immediately to protect yourself.
  • Alert your financial institution.
  • Contact the three major credit bureaus (Equifax, Experian and TransUnion) to place fraud alerts on your credit files.
  • Monitor your credit files and account statements closely.
  • Report suspicious emails, calls or other activity to the Federal Trade Commission online at https://www.identitytheft.gov or call 877-IDTHEFT (438-4338).                 

Help Us Protect You from Fraud

Safeguarding your personal account information is a priority at Apple Bank. But we need your help. Apple Bank wants to make certain that it has the most current and up-to-date mailing address, phone number(s), and email address in your account file.  We ask that you please take a moment to verify that all of your personal information shown on your bank statement(s) and Online Banking account is correct.  If your personal information is incorrect, please let Apple Bank know the correct information in writing.
 

Ways to inform Apple Bank that your information has changed:

  • Login to Online Banking, go to Messages and send a secure message to CustomerLine with your correct updated personal information.  You must also upload a letter through Online Banking that contains your original signature.
  • If applicable, visit one of our branch locations and complete the Change of Address form.
  • Mail a letter to CustomerLine that provides your correct updated personal information along with your original signature.  The signature should match the one that is on file with Apple Bank.  
    • Mail to: CustomerLine, 1395 Northern Boulevard, Manhasset, New York 11030.
    • When we receive updated personal account information in the mail, we may verify the information with you by telephone.