Protect Your Personal Account Information
Trending Fraud Issue
Some financial institutions have reported their customers are receiving phone calls from an imposter "Security Officer of a Bank" asking them to confirm suspicious transactions on their accounts. Once they confirm the transactions are not valid, the imposter proceeds to “verify” the customer by asking them to provide their login id and debit card/pin information by sending them a Secure Access Code (SAC).
Apple Bank will not contact you to verify your personal account information. Apple Bank will never send you a secure access code and ask you to read it back to us.
Be Proactive to Protect Your Identity
Identity theft can happen to anyone. Below are five steps you can take to protect yourself on a daily basis.
If you suspect identity theft, take these steps immediately to protect yourself.
- Monitor all of your credit and bank statements and review them for accuracy.
- Never share your financial information, user names or passwords with an unexpected phone caller, email, or text message.
- Shred or destroy all documents that contain your personal financial information before you dispose of them.
- Know all the due dates for your bills. Verify if one is missing or contains erroneous charges.
- Check your credit report annually with all three credit bureaus (Equifax, Experian and TransUnion) and review for accuracy. Visit https://www.annualcreditreport.com/ to obtain free credit reports or call (877) 322-8228.
- Alert your financial institution.
- Contact the three major credit bureaus (Equifax, Experian and TransUnion) to place fraud alerts on your credit files.
- Monitor your credit files and account statements closely.
- Report suspicious emails, calls or other activity to the Federal Trade Commission online at https://www.identitytheft.gov or call 877-IDTHEFT (438-4338).
Help Us Protect You from Fraud
Safeguarding your personal account information is a priority at Apple Bank. But we need your help. Apple Bank wants to make certain that it has the most current and up-to-date mailing address, phone number(s), and email address in your account file. We ask that you please take a moment to verify that all of your personal information shown on your bank statement(s) and Online Banking account is correct. If your personal information is incorrect, please let Apple Bank know the correct information in writing.
Ways to inform Apple Bank that your information has changed:
- Login to Online Banking, go to Messages and send a secure message to CustomerLine with your correct updated personal information. You must also upload a letter through Online Banking that contains your original signature.
- If applicable, visit one of our branch locations and complete the Change of Address form.
- Mail a letter to CustomerLine that provides your correct updated personal information along with your original signature. The signature should match the one that is on file with Apple Bank.
- Mail to: CustomerLine, 1395 Northern Boulevard, Manhasset, New York 11030.
- When we receive updated personal account information in the mail, we may verify the information with you by telephone.